Emergency Preview
Urgent repair? Tap what's happening and call the right trade. 24 hour emergency contacts for The Gallery Real Estate tenants.
Fire, gas explosion, or someone is hurt or in danger
Call emergency services first. Tell us afterwards.
Call 000What's happening?
Where Moore Park Gardens has its own trade, both are listed. Use the one for your building.
💧 Burst pipe, serious leak or no waterWater pouring, ceiling bulging, supply cut off ›
Do this first: turn off the water at the stop tap, usually under the kitchen sink, in the laundry, or at the water meter. Move anything valuable off the floor.
Moore Park GardensAdzact Plumbing02 9662 3276 Moore Park Gardens, mobileAdzact Plumbing0424 359 343 All other propertiesSydney Emergency Plumbing1800 862 565🚽 Blocked or broken toiletThe only toilet in the property, or overflowing ›
Do this first: stop flushing and turn off the small tap behind the toilet. If there is a second working toilet in the property this is not an emergency. Lodge a repair request instead.
Moore Park GardensAdzact Plumbing02 9662 3276 All other propertiesSydney Emergency Plumbing1800 862 565🔥 Gas leak or smell of gasRotten egg smell, hissing near a gas fitting ›
Do this first: do not touch light switches or anything electrical, and do not use your phone inside. Open windows, turn the gas off at the meter if you can reach it safely, then leave the property and call from outside.
Gas emergency line · 24 hoursJemena Gas Networks13 19 09 If you see fire, or anyone feels unwellEmergency services000⚡ Dangerous electrical fault or no powerSparking, burning smell, shocks, blackout ›
Do this first: check the safety switch on your meter board and try resetting it once. If a neighbour is also without power it is a network outage, not a fault at your property.
Moore Park GardensProject Maintenance Services0468 410 769 All other propertiesCall First Electrical0415 111 122 Street or whole-block outageAusgrid13 13 88🔑 Locked out or lost keysAlso a broken lock, or a door that will not secure ›
Worth knowing: a lockout caused by lost or forgotten keys is charged to you, not the owner. A lock that has failed on its own is a repair we cover.
All propertiesLocked-In / BT Locks0416 280 493 Moore Park GardensMartin Place Locksmiths0404 460 944 Moore Park GardensBells Locksmiths02 9357 2333 All other propertiesAllcare Locksmiths & Security02 9749 2860🚨 Smoke alarm beeping or faultyChirping, false alarms, alarm will not stop ›
Do this first: if there is smoke or fire, get out and call 000. Never remove or disable a smoke alarm yourself. It is an offence, and a technician will attend.
Moore Park GardensAspire Fire Services1300 155 311 All other properties1300 Smoke Alarms1300 766 532🌧 Storm, flooding or serious roof leakWater through the ceiling, fallen tree, flood damage ›
Do this first: keep clear of anything sagging or electrical. Put down buckets and towels, and photograph the damage before you clean up.
Storm, flood, fallen tree · 24 hoursSES132 500 Flood clean-up and dryingMr Flood1300 673 566🏢 Lift, common area or building securityMoore Park Gardens residents ›
Security hours: weeknights 6pm to 6am, and continuously from Friday 6pm through to Monday 6am.
Onsite security · after hoursMoore Park Gardens0418 809 620 Building managementAlliance Management Services02 7201 0418☠ Someone has swallowed something harmfulChemicals, medication, unknown substance ›
Do this first: if the person is unconscious, struggling to breathe or fitting, call 000 straight away.
24 hours, Australia widePoisons Information Centre13 11 26Call us first if you safely can
In office hours we will arrange the trade for you. After hours, leave a message and use the numbers above. We pick it up first thing.
02 8999 3341Monday to Friday, 9am to 5pm. If you arrange an urgent repair yourself you can be reimbursed up to $1,000 under the Residential Tenancies Act 2010, but only after making a reasonable attempt to reach us first. Keep the invoice and send it through.
Not urgent?
Anything that can safely wait until business hours goes through the repair request form or the PropertyMe app. You will get a job number and can track it.
Lodge a repair request →What counts as an urgent repair›
Section 62 of the Residential Tenancies Act 2010 (NSW) lists these as urgent repairs:
- A burst water service or a serious water leak
- A blocked or broken toilet
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm, fire or impact damage
- Failure or breakdown of the gas, electricity or water supply
- Failure of an essential service or appliance for hot water, cooking or heating
- A fault or damage that makes the property unsafe or insecure
- A fault or damage likely to injure someone or damage property
- A serious fault in a staircase, lift or other essential structure
What happens after you call›
Let the trade know you are a tenant of The Gallery Real Estate and give them the property address. They invoice us directly. We log the job and follow up with you and the owner the next business day.
These contacts are for genuine urgent situations only. Misuse of after-hours trades may be charged back to you.