Emergency Contacts

Sometimes you may be faced with an emergency situation.

An emergency is defined as something that may harm someone, or may cause further damage to the property if left unattended.

If you are faced with an emergency situation after hours, listed below is information on items that are classified as an emergency situation.

Disclaimer

The contacts listed are for urgent or emergency situations only, including:

• A burst or serious leak in water services
• A blocked or broken lavatory system or fittings
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm, fire, or impact damage
• Failure or breakdown of gas, electricity, or water supply to the premises
• Failure or breakdown of an essential service or appliance for hot water, cooking, or heating
• Fault or damage that makes the premises unsafe or unsecured
• Fault or damage likely to injure a person, damage property, or unduly inconvenience tenants
• A serious fault in any staircase, lift, or other essential structural elements

For non-urgent repairs, please submit requests via the PropertyMe app. For assistance using the app, visit the PropertyMe support page.

Please contact emergency services only for genuine urgent situations requiring immediate attention.